Continuing to deliver strategic value and best practices to organizations' customer-facing initiatives, ISM Inc., a premier CRM and contact center consulting firm, today announced the formal launch of its results-driven Contact Center practice. The practice helps enterprises transform their call contact centers into profit centers that deliver superior customer service, improve the customer experience and are closely aligned with the strategic direction of the company. "The knowledge, guidance and best practices we received from ISM has helped transform our contact center into a growth channel," said Karri Lough, director, global consumer affairs for Radio Systems Corporation. (PRWeb Apr 2, 2008)
Read the full story at http://prweb.com/releases/ism/contactcenter/prweb823594.htm
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